Return Policy
Return Policy:
- All refunds must be completed within 30 days of purchase.
- We will return all new, unopened, and unused products, and provide a 100% refund.
- Full Refunds are subject to any non-refundable credit card processing fees incurred by the credit card processing company, which is generally 3%
- All opened nutritional items are non-returnable.
- If items have been opened, but are unused, they are subject to 10% restocking fee.
- Any items that have been used are subject to approval for return, and have a 20% restocking fee.
- Used items that have been damaged or altered are non-returnable.
- Any worn clothing, apparel, or shoes are non-returnable.
- Return shipping costs are at the expense of the customer.
- Dialed Cycling Lab is not responsible for lost or damaged items that have been shipped or mailed back for return. Please insure items accordingly for your protection.
- Please be sure to include a copy of your original receipt.
Bicycle Return Policy:
- Bicycles can be returned within 14 days of purchase.
- Bicycles shipping costs incurred by Dialed Cycling Lab are not refundable.
- If the bike has not been ridden outside, we will provide a full return.
- Bicycles that have been ridden outside will have a 15% restocking fee if returned clean and undamaged.
- Bicycles that have sustained any damage or that have been altered in any way, are non-returnable.
Return Address: