Return Policy:

  • All refunds must be completed within 30 days of purchase
  • We will return all new, unopened, and unused products, and provide a 100% refund.
    • Full Refunds are subject to any non-refundable credit card processing fees incurred by the credit card processing company, which is generally 3%
  • All opened nutritional items are non-returnable.
  • If items have been opened, but are unused, they are subject to 10% restocking fee.
  • Any items that have been used are subject to approval for return, and have a 20% restocking fee.
  • Any worn clothing, apparel, or shoes are non-returnable.
  • Return shipping costs are at the expense of the buyer.
  • Dialed Cycling Lab is not responsible for lost or damaged items that have been shipped or mailed back for return.  Please insure items accordingly for your protection.
  • Please be sure to include a copy of your original receipt.
  • Bicycles:
    • Bicycles can be returned within 14 days of purchase.
    • Bicycles shipping costs incurred by Dialed Cycling Lab are not refundable.
    • If the bike has not been ridden outside, we will provide a full return.
    • Bicycles that have been ridden outside will have a 15% restocking fee if returned clean and undamaged.
    • Bicycles that have sustained any damage, or that have been altered in any way, are non-returnable.

Return Address:

Dialed Cycling Lab

3200 SE 164th Ave., Ste. 105

Vancouver, WA 98683

Have questions?  Need help?  Contact Us!