What a great experience. I brought my bike in after bending my derailleur bracket in a crash, and the woman at the front desk was super friendly and easy to talk to. She asked about how I was doing and even my recovery from surgery—it felt genuine and personal.
When I came back, she remembered our conversation and wished me well, which really stood out.
I also appreciated how straightforward everything was. I asked for a simple fix, was quoted $15, and that’s exactly what I paid—no upselling, no surprises.
Friendly, honest, and hassle-free. I’ll definitely be back.
